FAQ For Compounding Pharmacy
Take a look at our most commonly asked questions listed below. We’ve organized them by category for ease of navigation. You can view questions specifically asked by practitioners, pharmacies or patients, allowing you to quickly access the information that matters most to you.
How Can Providers Establish an Account with Raff and hall Pharmacy?
At Raff and Hall, the first step to setting up an account is connecting with one of our clinic liaisons to review the account requirements. You can get in touch by submitting your details or by calling us directly at (806) 744-8477
How Can I Establish an Account for Office-Use Orders?
To set up an office-use account, reach out to us directly by calling (806) 744-8477. We’re here to assist with the process.
What Are the Minimum Order Requirements for Office-Use Orders?
How Can I Track My Package During Weather Disruptions?
How Do I Return Products After Receiving Them?
Where Do You Source Your Ingredients From?
We ensure that all medications and ingredients come from reputable, FDA-registered sources, maintaining our commitment to providing safe, high-quality products.
Does Raff and Hall Pharmacy Provide Prescription Fulfillment Outside the USA?
Raff and Hall Pharmacy strictly fills prescriptions for patients located in Arizona, California, New Mexico and Texas. We do not provide services for international prescriptions.
How to Obtain a Prescription Order Form
Contact our team and we will gladly provide you with an order form by email. We can also personalize order forms to ensure they align with your clinic’s requirements.
What to Do When Your Doctor Submits a Prescription to Our Pharmacy
Once your prescription is received, our team will reach out to you promptly. We will gather essential information and review your payment and shipping preferences. If you do not receive a call from us within 24 hours after your doctor has sent the prescription, please don’t hesitate to contact us at (806) 744-8477.
Are Prescriptions Necessary for Ordering Your Medications?
Yes, a prescription is mandatory for all our medications, which must be provided by a licensed healthcare professional. For convenience, your provider can call us at (806) 744-8477 to send in your prescription.
Transferring Your Prescription to Raff and Hall Pharmacy
At Raff and Hall Pharmacy, our pharmacists are here to help. We can contact your healthcare provider or the original pharmacy to initiate the transfer of your prescription, ensuring a seamless process for you.
How Your Prescription Will Arrive
As you fill out our refill request form, make sure to specify whether you want your prescription mailed to your home by entering your shipping details and selecting a shipping method. If you plan to pick up your prescription from our facility, choose “Patient Pickup” for your shipping preference.
Are Compounded Medications Covered by Insurance Plans?
Compounded medications do not carry National Drug Code ID numbers like traditional manufactured drugs, which often leads to insurance companies denying direct reimbursement for these prescriptions. Consequently, Raff and Hall Pharmacy operates on a cash basis and does not accept insurance for compounded medications.
Are There Any Minimum Order Restrictions for Office-Use Orders?
There are no restrictions on order quantity or value when placing an office-use order. Feel free to order as much or as little as you need.
Where We Source Our Pharmaceutical Ingredients
At Raff and Hall Pharmacy, we prioritize quality and safety by sourcing all our medications and active pharmaceutical ingredients exclusively from FDA-registered suppliers and manufacturers. This ensures that every product we provide meets the highest standards of efficacy and safety.
What Are the Costs Associated with Setting Up an Raff and hall Account?
Creating an account with Raff and Hall is completely free of charge. If you’re ready to get started, please reach out to one of our clinic liaisons by calling (806) 744-8477 for assistance.
How can I access a pricing catalog?
Contact us at (806) 744-8477, and we’ll assist you in determining your organization’s requirements. This is essential for gaining access to our pricing catalog.
Why Can’t I Complete My Order on the Portal?
There are a few common reasons you might face difficulties when placing an order via your portal:
- An expired license.
- A declined credit card transaction.
- The product you wish to order is currently on backorder.
To get help, don’t hesitate to call us at (806) 744-8477, where a clinic liaison can assist you.
How to Initiate Your Raff and Hall Pharmacy Account as a Provider
To set up your account with Raff and Hall, the initial step involves discussing our account requirements with a clinic liaison. Contact us at (806) 744-8477 to speak with a representative who can guide you through the process.
Do Office-Use Orders Have a Minimum Quantity or Value Requirement?
There are no restrictions on minimum order quantities or values for placing an office-use order. You can order as needed without any limitations.
Documentation Needed for Office-Use Orders of Controlled Substances
To order controlled substances for office use, healthcare providers must complete and submit a detailed questionnaire to Raff and Hall. This step is essential for gaining approval before placing any orders.
Check Your Package Delivery Status with Weather Disruptions
For the latest updates regarding your shipment, reach us at (806) 744-8477 for assistance.
What is the Expected Timeline for Filling My Patient's Prescription?
The time it takes to compound and fill a prescription can vary. To ensure your patient’s medication is ready without delay, please send prescriptions to us as soon as possible. If we receive the prescription by 7:00 PM CST, most orders will typically ship within 3 business days.